Rasulov Ja.D., Holdarova H.S., Akramova N.M. 

Rasulov Javlonbek Davronjon ogli - Student;

Holdarova Hamida Sadirdin qizi - Student;

Akamova Nozima Muzaffarovna - Senior Teacher of Еnglish,

MANAGEMENT IN PRODUCTION FACULTY,

FERGHANA POLYTECHNIC INSTITUTE,

FERGHANA, REPUBLIC OF UZBEKISTAN

Abstract: this paper presents an analysis of quality, customer satisfaction and business performance in food industry. The main objective of the article is to determine the influence of quality on customer satisfaction and on business performance and competitiveness.

Keywords: customer satisfaction, product quality, performance of a company, analyse, affect, satisfied.

References

1. Crosby P.B., Quality is free: The art of making quality certain. New York: McGraw Hill Custom Publishing. Pp. 3-16.
2. Parasuraman A., Zeithaml, 1985. V.A., Berry, L.L. A Conceptual Model of Service Quality and its Implications for Future Research. The journal of Marketing. Vol. 49. № Pp. 41–50.
3. Zeithaml V.A., Parasuraman A., Berry L., 1988. Delivering Quality Service: Balancing Customer Perceptions and Expectations. New York: The Free Press. Pp. 34-45.
4. Нomburg et al., Do Satisfied Customers Really Pay More? A study of the relationship between customer satisfaction and willingness to pay. Journal of Marketing. Pp. 84-96.

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Rasulov Ja.D., Holdarova H.S., Akramova N.M. THE INFLUENCE OF PRODUCT QUALITY ON CUSTOMER SATISFACTION // Достижения науки и образования №19(41), 2019 - С.{ см. журнал}.

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